The site commits to subject to the Privacy Shields’ principles all personal data received by the site in the U.S. from European Union member countries and Switzerland in reliance on the respective Privacy Shield framework.
The site is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to the Privacy Shield Frameworks.
Some of the site services may contain links to other websites. Other than the site is not responsible for the information practices or the content of such other websites. If you submit personal information to any of those sites, your information is governed by their privacy policies. Users are encouraged to review the privacy policies of other websites to understand their information practices.
Information the site collects, and how it is used Security
When a product or service is purchased from the site , credit card or other payment account information is requested. The site encrypts this sensitive information using secure socket layer technology (SSL). The site may store this information, in which case it will be maintained in encrypted form on secure servers.
The site takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where personal data is stored.
Access to personal information is restricted to the site employees, contractors and agents who need to know that information in order to operate, develop or improve the site services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, its absolute security cannot be guaranteed. If you have any questions about security on our site, you can contact us.
Some of the site services allow users to submit personal information about third parties. For example, the site invoicing tool allows users to submit client contact information, such as email and postal address, for the purpose of preparing and sending invoices. The Blue Board allows users to submit client contact information for the purpose of maintaining a directory of language job outsourcers along with individual service providers’ willingness to work with them again. The project history feature allows users to submit information about past projects and clients, for the purpose of maintaining a sample portfolio of past work. Third party personal information will only be used for the purpose for which it was collected.
Users’ clients may contact us by submitting a support request or by contacting us to request that we remove this information from our database.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Third party platforms
Periodically the site will use a third party platform and service such as WebEx or Go to webinar for the delivery of webinars, virtual conferences, and some online training. When using these services it is often required to provide a valid email address for registration. In some instances, such as free webinars, and virtual conferences, the registration email address you provide on this third party platform may be shared with the vendor providing the free webinar, or sponsors and exhibitors of the online conferences. In these instances a clear indication on the registration page will be made informing users that the email they provide on these registration pages may be shared with the vendor in question. If you provide information during registration on a third party site or service used by the site, you grant the site permission to share the information you have provided during registration for this event with that service or site partner. Information you provide during registration at the site will not be shared, only that information which you provide during registration on the third party platforms registration page will be shared. Their use of your information is subject to their privacy policies.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or click stream data.
This automatically collected data is linked to the site profiles and to personal information in order to protect users from fraud, abuse, and other misconduct, and to improve the quality of the site services.
When users send email or other communications to the site, those communications may be retained in order to process inquiries, respond to requests and improve the site services.
Surveys and contests
From time-to-time the site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving our services.
Referrals and user testimonials
Individuals may elect to inform friends or colleagues about the site content using a “tell-a-friend” feature. When using this feature, the site requests the name and email address of the friend. The site stores this information for the sole purpose of sending the friend a one-time email inviting him or her to visit our website.
In some cases, users may also recommend a trusted colleague as a candidate for certain site programs (such as the Certified Pro Network). When using this referral service, the site may collect the colleague’s name and contact details, as well as information about the colleague’s professional qualifications. The site uses this information to invite the colleague to participate in the specified program. The colleague may contact us to request the removal of this information from its database.
From time-to-time the site may post a list of select users and testimonials on its website that contain information such as names, titles, and company logos. The site obtains the consent of each user prior to posting any information on such a list or posting testimonials. If you wish to update or delete your testimonial, you can contact us.
Social media widgets
Protecting the privacy of the very young is especially important. The site never collects or maintains information from those actually known to be under 16, and no part of the website is structured to attract anyone under 16.
We may use individuals’ personal information to contact them. For example, to respond to comments or requests for information, to provide requested services, or in regard to issues relating to users’ accounts, via email or telephone.
Registered users can sign up to receive various service email notifications, such as alerts about job postings in a particular specialty, or new forum posts on a given topic. These service notifications are opt-in, and can be completely controlled by the user, following instructions at the bottom of each notification message.
In addition, an email newsletter is periodically sent to registered users, and from time-to-time service announcement updates are sent to those who may be affected. The site may also send marketing or promotional materials for its own services or on behalf of third parties. These messages will include clear and effective instructions for opting out of future communications of that kind, or you can do so by accessing the email preferences in your account settings page.
Choices about personal information
Individuals have full control over the personal information they provide to the site and the manner in which it is used.
Users can decline to submit personal information to any services, in which case we may not be able to provide those services to them.
We will also provide EU or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than for which it was originally collected or subsequently authorized.
To limit the use and disclosure of your personal information, please submit a written request to us.
Information sharing with third parties
The site does not share, sell, rent, or trade personal information with third parties for their promotional purposes.
The site shares personal information with third parties outside of us, only in the following limited circumstances:
- Users have given their consent. Opt-in consent is required for the sharing of any sensitive personal information.
- Third-party web analytics software or services may be used which send information about a visitor to the third-party provider, for the purpose of creating anonymous, aggregate statistics about website traffic. Such information may include the visitor’s IP address, ISP, and web browser details. Users can choose to opt out of having their information shared with these third-party analytics services.
- A third-party advertising service may be used which includes cookies that send the advertiser information such as the visitor’s IP address, as described in the “Cookies” section above. Users can choose to opt out of these cookies, as described above.
- In certain situations, the site may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
- The site has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety , its users or the public as required or permitted by law.
Some of our pages utilize framing techniques to serve content to / from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to the site .
The site may share with third parties certain pieces of aggregated, non-personal information, such as the number of jobs passed in a particular language pair, for example, or how many visitors have accessed a user’s profile page. Such information does not identify anyone individually.
The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.
If an account/profile was created without your knowledge/authorization, please contact us to request removal of the profile.
When you visit the profile page of a member, a log of your visit may be disclosed to that member. This visitor log includes your IP address, along with your account type (if you are logged in), and the search terms that led you to the profile if you arrived there via a search engine.
In cases of onward transfer to third parties for data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, is potentially liable should any issues or concerns arise.
Accessing and updating personal information
The site makes good faith efforts to provide users of its services with access to their personal information and either to correct this data if it is inaccurate or to delete such data at their request if it is not otherwise required to be retained by law or for legitimate business purposes. The site asks individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), where the rights of persons other than the individual would be violated, or for which access is not otherwise required. In any case where provides information access and correction, this service is performed free of charge, except if doing so would require a disproportionate effort.
Upon request will provide you with information about whether we hold any of your personal information. To request this information you may request assistance from our staff by submitting a support request, sending an email to us, or contacting the office by telephone or postal mail at the contact information listed below. You will receive a response to this request within 30 days.
If your personal information changes or if you no longer wish to use any services, you may update your information from your page or deactivate your account. Alternately, you can request assistance from our staff by submitting a support request, or contacting the office by telephone or postal mail at the contact information listed below. You will receive a response to your request to access within 30 days.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
EU-US and Swiss-US Privacy Complaints
The site has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.